Clovecigaretteshop
www.clovecigaretteshop.com
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Dametria Ikf
Gaithersburg, Maryland
Clove Cigarettes Shop did not fulfill Order
I ordered two cartons in October 2013 at a cost of $84. After sending repeated emails in November and December they sent a tracking number that showed they were returned to sender because they addressed the package in correctly. In January 2014 they said they would resend but that I had to pay additional shipping cost again. I told them it was clear that they had addressed the package incorrectly and that I had no assurance that sending additional money would provide the desired out come. They did not respond to repeated requests. DO NOT ORDER from Clove Cigarettes Shop if you live in United States.
Loss:
$84
Been waiting 3 weeks now no parcel, not even sent, my money $196.00 gone.
I have been given this fake tracking number. This is the email they sent me: We have to pending the shipment due New Regulation from EMS that the maximum weight 5 kgs per day for shipping cigarettes and for restrict the delivery of packages every few days to avoid compromising the custom in your country for your package because we mark the order as a gift package Here is tracking number EE15960****ID for your order. Please track at http://www.track-trace.com/post This trace number will be working after 2 days since the shipment date The delivery time aprox. 7- 14 business days. You need to call your local USPS ( US Customer ) or Local Post office ( Cronopost for France Customer ) to verify or notify them that your are expecting a package. If you have problem with your package such as no update for package status or details shipmentPlease contact our customer service for EMS at 800cc@***.co.id Contact person : Mrs. Chandra. Please include your tracking number and shipping address details in email Please advise if you received the packages. Best Regards
Loss:
$196
Anonymous
Orlando, Florida
11 days and still in pending
Sigh, wish I'd checked this website first as I would have never bought from them... Placed my order on 11/9/13 and paid via Western Union as instructed, got confirmation that payment was received and their website shows my order pending as of 11/12/13. Having purchased cloves directly from Indonesia previously I'm used to poor communication and slow processing of orders so no surprise that a week later no update. I poked them via email, no response, gave another poke three days later and no response again - it's 11/20/13 and I just sent poke number three but after seeing the history of these people...sigh.
Loss:
$57
Jacalyn Btv
Scammers
I followed the instructions and then sent the payment through Westeren Union. When I called Westeren Union to check to see if they have collected my payment and they did. So I sent them the message that they have collected the money and they told me that they want to the bank and there was no money in the bank. They are a bunch of liars and Theifs. here is my proof I sent them the money. Transaction Summary Date Service MTCN Receiver Amount Send Again 08/22/2013 Bank to Bank 767363**** i pande putu yadnya, Indonesia 105.00 Send Again Order Status: The money transfer was sent to the Receiver's bank. The Receiver should contact the bank for confirmation. Transaction Details Receiver Information i pande putu yadnya, Indonesia Receiver Bank Information Bank Name: CITI BANK Bank Code: xx1 Branch Code: xxx5 Account Number: xxxxxx3639 Payment Bank Name: PROVIDENT CU Account Type: CHECKING Account Account Number: xxxx0000 Money Transfer Amount and Charges Amount You're Sending US $ 105.00 Money Transfer Fee US $ 0.00 Message Fee US $ 0.00 Discount US $ 0.00 Total Amount Due US $ 105.00 Additional Service Options Selected No Additional services selected. Western Union Card Western Union Card Number : No card used Points Earned : 0 Promotion Code No promotion code used
Loss:
$105
Anonymous
Rip Off
I bought from this company. They are very good at respond back with the payment. Once the payment is sent. THey take the money and run off with it. Becareful of these guys. I tried many times email and calling them buy they wont respond back. When I call westeren Union they already took my money. So I guessed im luck out of my money. Has anybody ever had them send you the item. There customer service is garbage. Do not ever buy from these guys. They are a bunch of crooks and theives. Don't trust them or every give them your money.
Loss:
$105
Klaudia Jpd
Houston, Texas
Http://clovecigaretteshop.com
Do Not order from this site - they are scammers. They no longer use Bali payments (Bali probably dropped them) They only take Western Union (cash) - they are very responsive at order and payment time. then they give a bogus tracking number. The # was for a package that went to a different state and was supposedly returned to Jakarta per EMS website. Of course have sent multiple e-mails - no response. Their on line chat is never live. They take $ - Website says to contact lease contact our customer service for EMS at 800cc@***.co.id Contact person : Mrs. Chandra. No response there either. Beware do not buy - this is not a reputable Co. !
Loss:
$168
1 comment
vlc C
Portland, Oregon
Clovecigaretteshop & orange-bali payment
I to have just had same troubles clovecigaretteshop claims they are awaiting deposit of funds from bali payment that was exactly a month ago.They were very quick in taking money from my acct. I questioned clovecigaretteshop, so I ordered from different company kretek-cigarettes and am getting the exact problem. So who are the crooks? They say to contact bali payment I have several times with no reply and in the last week there website is temporarily out of service due to maintanence-HUH? If anybody can help these are my order#s clovecigaretteshop orange-bali #11023 kretek-cigarettes orange-bali #3020
Loss:
$150
16 comments
Guest-293378
Same Issues, Bali Payment took money out of account & clovecigaretteshop says we didn't get money. said to call bail p.
I told that scab that the link is on YOUR web site & Send me my cloves Before I come to indonesa.
Pissed!! No response from bali.
jeff m Kib
San Clemente, California
Ripped Off !
I ordered 16 cases of Djarum supers on 10/10/2010 the money was withdrawn from my account on 10/12/2010. my order still shows pending ! $418.50 gone no replys to my numerous everyday e-mails & their customer service phone # is disconnected . Who runs a buisness with no way to contact them , even their live chat is offline. Very bad company, Ive dealt with them for over a year now & never had a problem ! I do now & will not do buisness with them again!!! If your reading this clovecigarettshop.com, how bout being decent & reply to my e-mails jdmd@***.net
Loss:
$418
8 comments
Guest-305467
Please beware with this buyer and ever don’t business with this customer:Full name : Bindy E WuertenbergAddress : 827 Parkcrest Dr.Apt. BCity : Saint CharlesState/Region : MOZip : 63301Country : USAPhone : 636-946-****Fax : You will get lot of problem if you still business with this buyer, really bad customer and she never wont discuss with you... Stay away.
Amelia H Zzq
Milwaukee, Wisconsin
Clovecigaretteshop.com
I have placed several orders in the past through this website. I placed another order about a month ago. The money was withdrawn from my credit card a few days later. I paid through Bali pay. I was informed by Clovecigaretteshop that my order was pending because of an issue with Bali pay. They won't respond to any emails regarding the status of my order or any requests to cancel the order and refund my money. I have tried following up with the company several times with no response. Bali Pay says that all refunds are to be issued through the company. I no longer trust this company and am appalled at their lack of customer service.
Loss:
$182
Lynette H Voe
Mount Laurel, New Jersey
Have taken money and no product delivered.
on 9/07/10, I placed an order with clovecigaretteshop.com. I paid them 86.86USD, per their instructions through a web service payment site called Bali. They then emailed me stating that they had not received payment from Bali and were going to cancel my order if they did not receive the payment. I have emailed them, I have forwarded a copy of my invoice that shows paid in full (per their instructions), and have sent them SEVERAL emails in regard to this matter. I have yet to get a response from their "24 hour customer service", and have a horrible feeling I have been ripped off. Do not purchase anything from this company. I wish I would have read some of these posts sooner, so I would not have been ripped off as well!
Loss:
$86
1 comment
Guest-189985
SAME HERE! I placed an order on September 1st 2010, and on the 10th they emailed me stating they had not received the $107.XX for my order.
It was taken out of my account five minutes after I had placed the order on the 1st. I forwarded the receipt email as confirmation of paying. Since the 10th (currently 15th) I have attempted to email them several times, no responses.
I feel as if I am going to have thrown $107 away and never receive any product.
I HAVE placed three orders with them in the past and never had any issues. I'm hoping this is only a temporary issue they are having, maybe with their email system?
Anonymous
Las Vegas, Nevada
Pissed off at clovecigaretteshop.com
I sent an order to clovecigaretteshop of $244.00 on 09/24/2010, they have my order pending and have no explanation why it is pending? Ok they used BALI as the receiver of my money now i see they have a new transaction place, but my order was paid in full. I'm so mad as I wait by the door every day waiting for them to arrive. check there site and it still pending,how do I handle this matter,I'm so mad, they have my money, I'm broke, and addicted to them I'm pissed
2 comments
Guest-207772
Explain to your bank/credit card company what is going on to get your refund. Order with Alert Pay and make sure that you give them the order number and the reference order of the transfer.
It will ship in a couple of days, no problem. I had the same problem too.
It's Bali Payment, the services these websites use for payment. They are under investigation for some criminal act, not the websites.
Megan M Dxo
Weymouth, Massachusetts
CloveCigaretteShop.com - no response to order inquiry
I ordered over 400$ of merchandise from this company back on Jan 1, 2010 and had no problems, order was pending on 1/1/10, then processing 1/1/10, then shipped by 1/3/10. I received my order 3 weeks later, which was awesome. Last Sunday, 6/27/10, I placed a new order for $216.85 and paid through BaliPay with my credit card same day (same process as for the January order). I also received the original confirmation email from the company that states, "Your Order has been received by our qualified team staff, if you do not receive any email within 4 - 8 hours regarding your order, please direct your email to info@***.com". So I waited a day... no email. Then, I emailed them on 6/28/10 asking for order status - no response. Same on 6/29, 6/30, and 7/1. I also emailed BaliPay regarding the problem on 6/30 and received no response from them. So now, the money is gone from my account, and according to their email, I should have received some notification from them, but I have not and my order still appears as pending on their website. I suppose I will have to file a charge back. It's too bad though, I used to think this was a good company to purchase from, now I can only say BUYER BEWARE!
3 comments
Guest-249784
I have successfully used clovecigarettesonline.com 3x now. I would highly recommend trying them if you're looking for a reliable supplier. :)
SETH S Mdr
Atascadero, California
Ripped off by clovecigaretteshop.com/Pending?
I placed my clove order with your company and was billed for my order on May 22nd 2010. I have yet to see it or hear anything else regarding my order? You billed my chase credit card already for the amount of $39.99.. I even paid for quicker ems shipping? I have emailed six times now, with not even a response from anyone. My order still says pending? why after a month would it say that? Why does no one respond to emails being sent. I just want my order please or a repsonse or a refund simply since I have not received item that I paid for already.. ORANGe-BALI #8637
Loss:
$39
2 comments
Megan M Dxo
I;m having the same problem - just wondering if posting here got a response from the company as the earlier complaint indicated? Otherwise, I'll just file my chargeback now, no sense waiting a month or more, eh?
Bindi W Ptv
Reston, Virginia
BEWARE.....all clove smokers!
Greetings! I apologize in advance if this email is not welcome. I am writing to you because you were listed as a Fan on Indonesia Clove Cigarettes .... for Clovecigaretteshop.com I am sending out a warning to consumers that may be, or is considering an order from/through ClovecigaretteShop.com. I placed an order back at the end of September 2009. It is now Nov 13th 2009..., and I still have not recieved my clove cigarettes. I kept in close contact with DHL shipping, whom the package was shipped through. The package which was supposed to not have any indicators that it contained a tobacco product, was stopped and help for a short period by customs. Clovecigarettesshop.com does have a disclaimer stateing that if a package is KEPT by customs...they will not refund payments. This I can understand, and have no issue with. However, DHL shipping shows that the package was released and sent back to the shipper. According to DHL records, the package has been sitting in Indonesia waiting to be reclaimed by Clovecigarettesshop.com. After repeated efforts to contact them by email, I have recieved no help with the situation. I have sent Clovecigaretteshop.com all of the DHL tracking info I have recieved, as well as communications I have recieved from DHL. And yet they REFUSE to take care of either reshipping my order, or refunding my money to my credit card. I AM WARNING THOSE THAT USE THEIR SITE THAT THERE IS A CHANGE YOU WILL LOSE YOUR MONEY/ NOT RECIEVE YOUR ORDER...and it is NOT due to a package being help indefinately by customs. It is because they refuse to hold up Good and honest business practices. Beware. PLEASE PASS THIS WARNING ON TO OTHER CLOVE SMOKERS! Thanks B. Wuertenberg
Loss:
$113
19 comments
Guest-586651
Hello all , contact me i'm selling cigarettes from indonesia .
I have a testimonial for each sale.
yrasyid08@***.com
Bindi W Ptv
Reston, Virginia
DO NOT order from this Company!
Greetings! "Clovecigaretteshop.com" I am sending out a warning to consumers that may be, or is considering an order from/through ClovecigaretteShop.com. I placed an order back at the end of September 2009. It is now Nov 13th 2009..., and I still have not recieved my clove cigarettes. I kept in close contact with DHL shipping, whom the package was shipped through. The package which was supposed to not have any indicators that it contained a tobacco product, was stopped and help for a short period by customs. Clovecigarettesshop.com does have a disclaimer stating that if a package is KEPT by customs...they will not refund payments. This I can understand, and have no issue with. However, DHL shipping shows that the package was released and sent back to the shipper. According to DHL records, the package has been sitting in Indonesia waiting to be reclaimed by Clovecigarettesshop.com. After repeated efforts to contact them by email, I have recieved no help with the situation. I have sent Clovecigaretteshop.com all of the DHL tracking info I have recieved, as well as communications I have recieved from DHL. And yet they REFUSE to take care of either reshipping my order, or refunding my money to my credit card. I AM WARNING THOSE THAT USE THEIR SITE THAT THERE IS A CHANGE YOU WILL LOSE YOUR MONEY/ NOT RECIEVE YOUR ORDER...and it is NOT due to a package being help indefinately by customs. It is because they refuse to hold up Good and honest business practices. Beware. PLEASE PASS THIS WARNING ON TO OTHER CLOVE SMOKERS! Thanks B. Wuertenberg
Loss:
$113
2 comments
Guest-91371
I have ordered from this company and recieved my order.
Edward C Aae
Honolulu, Hawaii
Incomplete order and no response
These guys customer service is decent until after you get your order and find out that it is not correct. I ordered 2 cartons of gudang garam international and received only 1. I ordered on 11/20/09 and received on 12/5/09. I sent numerous emails over the past week and at first CCS say that they will check on it, but that was it. I think that once they get your money then they don't care about how your order comes out. Buyers BEWARE of this company! Indonesia is notorious for shady dealings over the internet. They claim to offer refunds and garunteed customer satisfaction, but it is not true!!
1 comment
Guest-154760
absolutly agree :x
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I saw this review after I ordered and paid via Western Union, and I was worried. Turns out I was worried for nothing.
I got my package today, less than a week after payment was picked up. I can't speak for these others, but I merely sent them my Western Union# and referenced my order number when the money was there, and then again after I got confirmation of pickup, they provided a tracking# and I tracked it through customs and then though USPS until it arrived.